Right to withdraw from the contract

If you are a consumer, you generally have the right to withdraw from the concluded distance contract.

You can withdraw from the contract by submitting to us a statement of withdrawal from the contract. You may do so, for example, by sending an email to: sklep@remedial.pl or by using the withdrawal function available on the website https://systemrma.pl/reklamacje-beta/public/client/remedial/pages/rejestracjaNoLog/.

If you use this function, we will send you, without undue delay, an acknowledgement of receipt of your withdrawal on a durable medium (for example, by email), including its content and the date and time of submission.

You can withdraw from the contract within 14 days.

The fourteen-day period for withdrawal from the contract begins:

• for a contract in which we deliver goods, being obliged to transfer its ownership - from when you or a third party indicated by you, other than the carrier, take possession of the goods, and in the case of a contract covering multiple goods delivered separately, in batches or in parts - from when you or a third party indicated by you, other than the carrier, take possession of the last good, batch or part;
• for digital content - from the day the contract is concluded.

It is sufficient to send the statement before the deadline expires.

Return the goods to us without delay at the address: REMEDIAL S.C., ul. Kościelna 3, 05-620 Błędów, but no later than 14 days from the day you withdrew from the contract.

We will refund any payments you have made to you without delay under the terms set out in the Shop Regulations, but no later than 14 days from the day we receive your statement of withdrawal from the contract.

If we did not offer to collect the goods from you – we may withhold the refund of the payment you made to us until we receive the goods back or you provide proof of their return - depending on which event occurs first.

Please note that the right to withdraw from a distance contract does not apply to a contract:

• where the subject of performance is a non-prefabricated product manufactured according to your specifications or intended to satisfy your individual needs;
• where the subject of performance is a product subject to rapid deterioration or having a short shelf-life;
• where the subject of performance is goods delivered in a sealed package, which may not be returned after opening the package due to health protection or for hygiene reasons, if the package is opened after delivery;
• where the subject of performance are sound or visual recordings or computer software delivered in a sealed package, if the package is opened after delivery;
• for the supply of digital content that is not supplied on a physical medium for which you are obliged to pay a price, if the following conditions are met together:
  • we have commenced performance with your express prior consent,
  • you have been informed by us before commencing performance that after we complete the performance you will lose the right to withdraw from the contract, and you have acknowledged this,
  • we have provided you with a lawful confirmation of the conclusion of the distance contract, including information on the aforementioned consent, on a durable medium within a reasonable time after concluding the contract, at the latest before commencing the provision of the service.

For detailed information on withdrawal from the contract, please refer to our Terms and Conditions of the online Shop.

If you are an entrepreneur who is a natural person and you conclude or intend to conclude an agreement with us that is directly related to your business activity but is not of a professional nature for you, please refer to our Terms and Conditions of the online Shop for detailed information about your rights.

Complaints

The information below is directed at consumers. If you are not a consumer, please refer to our Terms and Conditions of the online Shop to obtain detailed information about complaints.

In the event that we fail to properly perform the contract concluded with you, you have the right to file a complaint - preferably via email: sklep@remedial.pl or by post to Wilków Pierwszy 101, 05-620 Błędów, Poland.

GOODS

As a general rule, we are liable for the lack of conformity of goods with the contract, existing at the time of delivery and discovered within two years of that time.

Based on the provisions of the Consumer Rights Act, in such a situation you may request:

a) replacement of the goods

or

b) repair of the goods.

In certain cases, you may also:

a) withdraw from the contract

or

b) submit a statement on price reduction

- please refer to our Terms and Conditions of the online Shop for details in this regard.

DIGITAL CONTENT

We are liable for the lack of conformity of digital content with the contract, which existed at the time of delivery and became apparent within two years of that time.

If the digital content is not in conformity with the contract, you may request:

a) bringing it into conformity with the contract,

and in certain cases you may submit a statement on:

b) price reduction

or

c) withdrawal from the contract.

For detailed rules regarding complaints, please refer to our Terms and Conditions of the online Shop.

The above content regarding returns and complaints has been prepared on the basis of Polish law. The choice of Polish law for contracts concluded with consumers under the Terms and Conditions of the Shop shall not waive or limit your rights as a consumer under the mandatory rules of the law applicable to you in situations where there is no choice of law. This means, in particular, that if national regulations applicable to you as a consumer provide for protection that is broader than that provided for under the Terms and Conditions of our online Shop or Polish law, such broader protection shall apply.